Full press release : Voicent IVR Studio is designed to deliver a high quality caller experience for any organization by simplifying business integration and increasing flexibility. IVR Studio ensures professional and interactive communication with your callers and quicker resolution of issues.
Based on internet standard, Voicent IVR Studio is open and extensible, and it allows customers to integration with existing website and incorporate custom-developed Java classes, which enables independent developers to extend Voicent IVR solution to meet unique customer business needs. Voicent IVR solution offers point-and-click call flow design, ease of installation, and lower cost of ownership.
Ideal inbound IVR solution for your business or organization
Self-service:
Allow callers to get answers to standard inquiries simply and easily, and in seconds, without the need for an agent.
Reach the right agent:
Automatically capture relevant information from your callers and direct them to the appropriate agent to handle their call.
24/7 customer service:
Enable your customers to get the information they need, when they need it. Your Voicent IVR application is working even when you are not, or it can transfer calls to your cell phone.
Inbound IVR Solution Key Features
1. Point-and-click call flow design
2. Deployed on any PC
3. Transfer call to any phone, such as your cell phone
4. Interactive touch tone response
5. Speech command response
6. Automatically convert text to speech
7. Easy integration with your website
8. (Developer feature) Integrate with any program through Java
9. Support single phone line or multiple phone lines
10. Natural Text-to-speech engine for playing any text over the phone
11. (Requires Voicent TelephonyCRM) Answer call with different IVR application based on caller ID. |
