IT helpdesk management facility for all service requests - register, allocate to support groups, schedule for completion, update or close, view closed requests, enter activities against open requests, print hard copy worksheets for any request, inventory items and sub-items, user access to open and closed service requests, requisitions, purchase orders and inventory, empowers users and reduces workload on helpdesk and support personnel, any number of users can report their own problems through the user access module, display continually refreshing list of service requests by user selection parameters on any workstation, call and event scheduling and escalation, periodic scanning of calls and events against parameters, user-defined escalation time frames, automatic user notification on thresholds and triggers via electronic mail, track hardware and software, maintain inventory item profiles, maintain product database, track service contracts, administer purchase requisitions, approve requisitions booked against purchase order(s), maintain budget break-downs for proposed purchases, raise orders and track deliveries, spread purchases across multiple budgets, book deliveries directly into inventory, reports and business graphics, route reports via email, export reports as data, documents and spreadsheets |
